House rules

Refunds and returns

Short version: printed wrong, printed badly, or never arrived — that is on us, and we fix it. Bought a listing and it does not do what its page said — tell us within 14 days.

1. Merch

Merch is printed and shipped by our print-on-demand partner, so every shirt and cap is made to order. If an item arrives damaged, misprinted, or is not the item you ordered, write to support@slopcup.com with the order number and a photo within 30 days of delivery. We replace it or refund it, your choice, and we cover the return shipping when the fault is ours.

2. Wrong size

Every merch card links to the size chart our partner prints from. Because items are made to order, a wrong size chosen at checkout is not a defect; write to us anyway — where the item is unworn we will usually offer a reprint at cost rather than a straight refund.

3. Listings

A commercial listing is sold by its maker through us. If what you received does not do what the listing page said — broken on arrival, missing a feature it claimed, not the thing that was described — write to support@slopcup.com within 14 days of purchase. We read the listing, read your report, and where the gap is real we refund you and recover the maker's share from the maker. Open source listings are free; there is nothing to refund.

4. How refunds are paid

Refunds go back to the original payment method through Stripe, normally within five business days of approval. Stripe's processing fee on the original charge is not returned by Stripe, so a refund of a defective item is paid in full by us rather than passed to the maker.

5. Chargebacks

If something is wrong, mail us first — a chargeback freezes the money and takes weeks. A chargeback raised before contacting us is answered with the order record and the support thread, and accounts that use them instead of support may lose the ability to buy.

6. Takedowns are not refunds

A takedown claim is handled under the 60/40 terms: the listing comes down and the rights holder's claim is answered. Buyers of a listing that is later taken down are refunded where the sale was made in the previous 30 days.

Version 1.0 — 25 October 2026. Questions: support@slopcup.com.